Frequently Asked Questions

 

FAQs

Affiliates and Wholesale:

If you’re a business looking to stock our range of gluten-free dog treats, we’d love to hear from you. Simply fill in the form below and we’ll be in contact with you to see how we can work together.

Please get in contact with us by filling the form below:

Storage of Dog Treats

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All our dog treats are homemade with fresh ingredients and we don’t add any preservatives, please ensure you store our homemade dog treats in an airtight sealed container in a cool, dry place out of direct sunlight to extend their shelf life. Following our storage guidelines will help keep our homemade dog treats for around 7-8 weeks.

Australian Made

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Mitchell’s Dog Treats are all Australian made, using only the best Australian natural ingredients. We source all our ingredients from Australian suppliers.

For enquires about becoming a supplier for Mitchell’s Dog Treats, please contact us at:

info@mitchellsdogtreats.com.au

Gluten Free

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Mitchell’s Dog Treats are all Gluten Free. We use Buckwheat flour, which is a Gluten-free flour and combine it with other Gluten Free Australian produce. If you have any queries about our products, please contact us at:

info@mitchellsdogtreats.com.au

Orders

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For any issues with your order, please get in contact with us, as soon as possible, so we can assist you. Please provide your Name, contact details and order number.

You must notify us within 7 (seven) days of receiving your order if you think there’s an issue with your order.

In the rare situation that we have made a mistake with your order, or you believe there is a quality issue, we will happily assist you.

For any refunds, or replacements, to take place, you have to provide evidence of any issues, such as pictures. You must have the item(s) available to be returned to us, at our discretion. If you can’t provide any evidence of the issue, or have destroyed/thrown the treats away, so we can’t see the evidence of the issue, or be able to have the item(s) returned to us so we can inspect them, then no refund or replacement can take place.

support@mitchellsdogtreats.com.au

Treat Advice

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It is highly recommended that you supervise your dog(s) at all times, when giving our dog treats. Mitchell’s Dog Treats are intended for a treat only and not as a meal replacement.

Please remember to make sure your dog has a plentiful supply of fresh drinking water at all times.

If your dog has a history of any health problems and/or allergies, please consult a vet before giving any of our homemade dog treats to your pooch. We also advise you to seek your vet’s advice on all dietary requirements that your dog may have.